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Got questions?

Here are some answers. If none of your questions are addressed here please choose chat on the bottom right corner of this screen.

  • Sync Locally app
  • Using Shopify
  • Locally.com

Will we have the ability to control prices when the inventory is added from Locally into Shopify?

Yes and no. After our app imports/syncs products with your Locally account, it creates new products on your Shopify store and you can adjust the prices accordingly. However, our app syncs with your Locally account every 24 hours and updates any product information to match what is on your Locally account so any prices that were changed would be changed back to the price that is on your Locally account. With that said, we plan on adding a “Pause Syncing” option to the app in the next couple of weeks that would allow you to change the pricing on the Shopify store and then it won’t update every 24 hours and the changed prices would remain.

Will Locally not be taking the 3.5% fee on each sale with this service, since there is a monthly fee?

If the customer purchases the product via your Shopify store, checks out on the Shopify checkout and the product is shipped, then no, you would not incur the 3.5% fee from Locally. If the customer clicks on the Locally Product Locator (example attached) on your Shopify store and purchases the product via Locally for in-store pickup or same-day delivery, then yes, you would incur the 3.5% fee from them.

Does the 'Pause' button stop the ability to perform a manual-sync using the 'Sync Products' button?

Nope. The 'Pause' button only stops the 24-hour auto-sync. If you 'Pause' the 24-hour auto-sync, you can still perform a manual-sync using the 'Sync Products' button whenever you'd like.

How long is a contract with Shopify?

All Shopify plans are month to month unless you sign up for an annual or biennial plan.

Does Shopify offer any discounted plans?

Yes, we offer a 10% discount on annual plans and a 20% discount on biennial plans, when they are paid upfront.

Do I have to sell the same products in-store as I do online?

No, you can choose exactly what products to sell online, in-store, or both.

Can I change my plan later on?

Yes. You can upgrade or downgrade your plan at any time.

Can I use a third party payment provider with Shopify?

Yes, Shopify supports many third party payment providers. Learn more about supported third-party payment providers.

Are there any transaction fees?

Use Shopify Payments and pay no transaction fee. If you choose an external payment gateway, there will be additional fees of 2%, 1% or 0.5% for our Basic Shopify, Shopify, and Advanced Shopify plans, respectively.

Is Shopify PCI Compliant or PCI Certified?

Yes. Shopify is certified Level 1 PCI DSS compliant. This means all your data and customer information is ultra secure.

Does Shopify have SEO support?

Yes. There are some great applications we recommend to help mage your Shopify site's SEO and tracking Google search results. We will help install those apps and walk you through how to use them.

We also offer a Post-Launch Analysis. We ask - Is content up-to-date? Where are we getting the most in-bound traffic from and how can we leverage it better. How are people finding us through search? What keywords can we emphasize in our site’s pages and in paid-search?

Do you help with replatforming from one e-commerce solution to Shopify?

Yes. If you ever decide that Shopify isn’t the best ecommerce platform for your business, simply cancel your account.

We do. While there is no “one size fits all” SEO replatforming strategy, we do have a process and apps that help with the transition. Every ecommerce business must carefully review your site structure, current performance, and your long-term goals. Still, there are some key concepts that apply across the board.

We begin by focusing on mapping redirects. We try to map one-to-one URLs to their new destinations. While it is easier to send multiple products to a collection we recommend spending the time on redirects to new pages. Using a tool like SEO Manager in Shopify can help with this process by flagging broken links to 404 pages and missing pages.

We also recommend keeping content changes like page titles and navigation to a minimum in a relaunch. Google can notice this and this can lead to a reindex and dip in organic traffic.

Working with responsive Shopify themes and apps like Image Optimizer, we look to keep page speeds for the new site as fast as possible as this will effect SEO and Google rankings. 

How do I log into my Shopify store?

You can login to your Shopify store by adding "/admin" to the end of your custom domain (yourstore.com/admin) or after your .myshopify.com url (yourstore.myshopify.com/admin).

Is there a monthly cost to access the Locally product feed for my store?

Yes, Locally charges $99/month for access to your Locally product feed. 

Where can I find information more on Locally.com?

Head over to support.locally.com.
There is a great FAQ for Retailers and more information on using the platform.

Help your brands help you get discovered.

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